At OPAR Trading LLC – Branch 2 (LEO Pumps UAE), we are committed to delivering your orders quickly, safely, and with full transparency. Please review our Shipping & Refund Policy below.

Shipping Policy

1. Delivery Coverage

• We deliver across the United Arab Emirates (UAE).
• International shipping may be available upon request and subject to additional charges.

2. Delivery Timeline

• Standard delivery within the UAE: 2 – 5 working days, depending on your location and product availability.
• Bulk/industrial orders may take longer; customers will be notified of estimated timelines.
• Delivery delays may occur due to public holidays, unforeseen events, or force majeure circumstances.

3. Shipping Charges

• Shipping fees are calculated at checkout based on location and order size.
• Free delivery may apply on orders above a certain value [Insert threshold if applicable].

4. Delivery Process

• Customers must provide accurate delivery information at checkout.
• Our delivery team will contact you prior to dispatch.
• If a delivery attempt fails due to incorrect information or absence of the recipient, re-delivery charges may apply.

Refund & Return Policy

1. Eligibility for Returns

• Products may be returned or exchanged within 7 days of delivery.
• To qualify, items must be unused, in original packaging, and accompanied by the purchase receipt/invoice.
• Customized or special-order items may not be eligible for return unless defective.

2. Non-Returnable Items

• Opened or used pumps.
• Spare parts once installed.
• Items without original packaging.
• Clearance or promotional items (unless defective).

3. Refund Process

• Once the returned item is inspected and approved, refunds will be processed within 7–14 working days.
• Refunds will be issued to the original payment method (credit card, bank transfer, etc.).
• Shipping charges (if any) are non-refundable.

4. Damaged or Defective Products

• If you receive a defective or damaged product, notify us within 48 hours of delivery with proof (photos/videos).
• We will arrange replacement, repair, or refund depending on the issue.

5. Exchange Policy

• Exchanges are allowed for eligible items if stock is available.
• Price differences (if any) will be adjusted accordingly.

Warranty Support

• All LEO pumps come with manufacturer warranties as specified in product documentation.
• Warranty claims are handled as per manufacturer guidelines.

Contact Us

For shipping, return, or refund requests, please contact our support team:

OPAR Trading LLC – Branch 2 (LEO Pumps UAE)
 Email: leo@oparuae.com
 Phone: +971544756756
 Address: Industrial Area 13 – Sharjah – United Arab Emirates